1) How do purchase my order on the site?
To order your purchase:-
- To Order:
Click "Add to Cart" button on the products you wish to purchase.
- To check your Order:
Click the "Shopping Cart" button on the right to display
- To Pay Order:
- Click “Checkout” to proceed with your payment for the products.
- Log in to your account using your Username and Password. (If you don't have an account created yet, you need to register an account before you proceed your payment)
- Fill "Shipping Address" on the page and click Continue to Shipping Method
- Select "Payment Method": Via Credit Card or Online Banking Transfer
- Click “Confirm Order” to complete the order.
2) What are the payment methods available?
smartchoice2u.com offers various kind of Payment Methods as shown below:-
Via Ipay88 (Visa or Mastercard / Internet Banking)
If you receive the confirmation Email from Ipay88, wait for receiving your order within 3-4 working days.
Note: Your purchased products will not be delivered until we have this confirmation Email from the Payment gateway.
3) How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
4) I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill in your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
5) Can I cancel an existing order that has been made?
Yes, only if the order is still on pending status.
- Please send an email to our customer service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order. Send a WhatsApp message to 012-249 7876 to make sure we received your Email.
- Orders that are in shipping or shipped will not be canceled.
6) What is the product's transaction currency?
All product transaction currency will be done in Malaysian Ringgit (MYR).
7) How long does the delivery usually takes?
Delivery usually will take about 1 to 3 working days. But we try our best to ship out your order as soon as possible.
8) Which courier company ships my order?
- Pos Laju
- J n T
9) I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.